University of Auckland | Experience Design

Redefine the Employee Experience at New Zealand’s Top University

Project Context

Client is implementing Workday, a new technology to improve their HR functions and boost overall Employee Experience throughout the University.

Client Ask
Understand how the new technology can enable opportunities to improve Employee Experience through journey mapping and persona creation.

My Role
Experience Design Lead running the design workstream, managed one direct report and collaborated with a multi-disciplinary team including client leadership and technology consultants.

Approach

  • Co-designed with key stakeholders and various roles throughout the business to get a view of the Employee Experience across the University

  • Worked closely with the technology team to ensure synergy between Design & Tech teams and influence the technology build

  • Created a set of guardrails/principles to guide the work and align the team

Discovery

  • Understood existing research completed around employee pain-points

  • Facilitated 6x workshops with HR Leadership to understand the current state challenges and future state aspirations of their work

  • Led 15x interviews to understand the first-hand employee experience of roles across the University

  • Synthesised insights and themed key challenges and opportunities

  • Validated design iterations with persona representatives

Design

  • Developed 10x Personas that describe different University staff, their challenges and needs

  • Worked with the Head of I,D&E to ensure personas reflected the diverse workforce of the University and their needs

  • Mapped 10x Persona Journeys that visualise the experiences of staff and the impact of the new technology platform

  • Identified Moments that Matter for each Persona to reflect the priority moments where Workday can make an impact

Delivery & Outcome

  • Delivered a set of Employee Experience artefacts that will inform the roll out and launch activities of Workday

  • Championed the employee perspective and inputted into the technology build to ensure the technology solution is fit for purpose

  • Engaged and involved University employees so they felt change was happening with them and not to them

Impact

  • Identified opportunities to remove pain points of University staff, in and outside of their platform experience

  • Increased the design maturity of the client, educating them on the importance of design, gave them tools to inform future work

  • Built relationships with University staff that can help champion new processes as Workday is rolled out